Welcome to StoreInfinity Customer Service!
We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers.You can browse by categories you are interested or you can search some information you want to know at knowledgebase by entering keywords in the search bar. If you can not get a satisfied answer here, Contact us Our customer service representative will help you figure it out.
New User—Guide
How about create a StoreInfinity account?
How can I order from StoreInfinity?
Do you have a guarantee or warranty?
What can I do with my order now?
How can I contact Customer Service?
Can StoreInfinity ship to my country?
Will I need to pay customs fees on my order?
Do I have to provide a phone number when ordering?
Is It Safe To Shop At StoreInfinity.com?
After Payment, How Can I Check The Status Of My Order?
Troubleshooting
How Can I Return A Faulty Item?
I paid for an order and the order was canceled, why?
I want to cancel an order placed wrongly
How To Pay
PayPal Isn't Available For My Country
May I know StoreInfinity's paypal account?
I Choose Bank Transfer But I Want To Pay Via Paypal Now
PayPal Customer Service And Phone Number
Can I pay by credit card if I am not a PayPal member?
Shipping & Delivery
Useful Shipping and Payment Information
Why can't I choose my desired courier?
Is shipping included In the prices?
Need to contact DHL about your delivery?
"I am an online seller, can you show me how you calculate shipping?
TNT contact phone number in main destination countries
UPS contact phone number in main destination countries
How do you make sure the delivery secure and safe without any damage?
After Sales
How can I cancel an order? Before payment and after payment
Who is responsible for product damage or loss during transit?
I have problems in using the product I ordered, please help
About StoreInfinity E-commerce Ltd
The StoreInfinity Story:Quality Products Wholesale Place!
Does StoreInfinity Have Representatives In My Country?
Can I Visit StoreInfinity In Person?
Taxes, Customs & Duties
Will I be charged import or customs duties?
Why I was asked for a "CPF" number? (Brazil Customers)
Guarantee & Warranty
General Return and Cancellation Policies
Checking Your Order
What Does My Order Status Mean?
I Can't Log In My Account!/I Have Problem In Logging In
Can I Get Extra Discount
Can StoreInfinity Give Me A Good Quotation?
Can I Get Any Special Discount For My Order?
Affiliates Programme Will Coming Soon!
How much does it cost to join?
How do I qualify to be a StoreInfinity.com affiliate?
How can I promote StoreInfinity.com as an affiliate?
Can I earn commission on my own purchases?
Can I bid on the Trademark name StoreInfinity.com?
StoreInfinity Policies & Terms
StoreInfinity Review and Content Submission Agreement
FAQs
If I Order Products From StoreInfinity, How Will You Ship Them To Me?
What can I do with my order now?
What If I Am Making a Business Order?
I Want To Cancell An Order Placed Wrongly
Can An Order Be Made Without Using The Website?
How about FREE SHIPPING ON ORDERS OVER $299 ?
Can i return products after purchasing for a refund or replacement?
What is the process to replace faulty product?
What do I need to return with the product?
How can I receive advance replacement product?
Can i exchange a item for a different model after the purchase?
How do I minimize the risk of being charged for returned Return Form products?
What is the expected replacement time frame?
Can StoreInfinity.com replace a returned product with a different model from that returned?
