Do you have a guarantee or warranty?

1.Our Commitment to Satisfaction

StoreInfinity chooses products to sell based on their excellent designs and proven hardware reliability. In this way, we guarantee the quality of our products.

We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.

We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

Online purchases require flexibility and support. StoreInfinity.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.

2.General Return and Cancellation Policies

Return Policy

Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping,or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.

For all returns, please Login to My Orders and submit a return request form to Customer Service within 7 days of receiving your order.

Exceptions: within 30 days of receiving your order Electronics with quality issues

1. If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

2. If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.

3. If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.

4. If you received the product without English user manual: You would like to write to us or chat with us online to get the User Manual pdf file.

Cancellation Policy

Many orders can be cancelled at no charge up until shipment. When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX with StoreInfinity.com." Orders that have already shipped cannot be cancelled and will be treated as returns.

Cancellations for a full refund are fit for all product categories within 12 hours of placing all orders.

To cancel an order, please Login to My Orders and request a cancellation.