How can I contact Customer Service?

My Orders is StoreInfinity.com’s convenient process for communicating with you about each order placed with us.

Once you’re logged in, the Order Details page is your platform for contacting Customer Service via the help links found throughout the page. Read on to learn how:

Step 1:

Login to My Orders and find the order number you need to contact us about. 

Open the Order Details page by clicking on either the Order Number or View Details.

Step 2:

Find the help link related to your problem or question:

Change shipping address

Resolve a payment issue

Ask about import tariffs

Track my package

Change shipping address

If you decide you want to send your item to a different address or you entered it wrongly, you can use this help link to request a change of shipping address up until the order ships.

Resolve a payment issue

If you’ve paid for an item but haven’t received confirmation, or have any other issue with a payment, use this help link to contact Customer Service.

Ask about import tariffs

If you have concerns regarding import tariffs or other related issues, this help link will appear after you’ve paid for your item but before it has shipped.

Track my package

This help link will appear if there is a delay in receiving your package. It will allow you to contact Customer Service and ask for any updates on where your package is and when you can expect to receive it.

International Express will take 8-12 days to arrive and has the Tracking information.

For Tracking Number: EEXXXXXXXXXCN, please log into http://www.ems.com.cn/english-main.jsp

Tracking Number: YWXXXXXXXXXCN, please log into http://www.yw56.com.cn/english/DIY

to view the shipping details, which will be shown in 1-2 business days.