What can I do with my order now?
Your order has been placed successfully, but we are still in the process of confirming payment details.
Customers have the flexibility to make changes to any order they’ve placed up until the time it ships through our convenient online order management system.
In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.
Please see the table below to learn what options are available to you at each stage of your order.
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My Order Status Is: |
That means: |
Right Now I Can: |
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Pending |
You must submit a payment in order for us to process and ship your order. Confirming Western Union and wire transfer payments may take additional time. |
Check order progress |
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Payment Received |
We’ve received your payment and are beginning verification to ensure payment security. |
Check order progress |
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Verifying Payment |
We received your payment and will confirm it in approximately 1 working day. Your order will then continue processing according to our standard procedure. |
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Payment Confirmed |
Your payment has just been confirmed and we will begin processing your order immediately. |
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Processing |
We are now selecting the products you ordered, checking them for quality and carefully packaging them for shipment. |
Check order progress |
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All Shipped |
Everything in your order has been packaged and sent to the shipping address you provided. |
Resolve a payment issue |
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Canceled |
This order has been canceled. |
Resolve a payment issue (for refunds) |
